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Monday, January 23, 2023

City Of Chicago Dept Of Finance Utility Billing

Utility Bill Payment Plan

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Utility Billing & Customer Service has many payment plan set-up options:

  • Payment plans are available 24 hours, 7 days a week via our online account management tool.
  • They can also be set-up 24 hours, 7 days a week via our automated phone system at 312-744-4426
  • If you prefer, you can speak with a customer service representative at 312-744-4426
  • Finally, you can set-up a Utility Billing Payment Plan in person at any Department of Finance Payment Processing Center
  • Use one of the options above to set-up the payment plan
  • The payment plan will include past due and current charges
  • You can set-up your payment plan for up to 36 months using our online account management tool or automated phone system
  • If you require a longer repayment schedule, please call a customer service representative at 312-744-4426
  • Make the first payment which is equal to your monthly installments. No down payment is required
  • To remain on the payment plan, you must remain current with installment payments and future utility bill charges. Payments must be made on time
  • Failure to remain current may result in a default of the payment plan
  • Payment plans can be refreshed using the online account management tool. This is helpful when you get a new bill with current charges and want to add them to an existing payment plan

Service Facts

Senior Citizen Sewer Rebate City Of Chicago

If you are a senior citizen, 65 years of age or older, living in a condominium, town home or co-op and you share a water meter and pay a water bill in conjunction with other units in your building or complex, you may apply for the Senior Citizen Sewer Rebate. The amount of the refund is $50.00 per calendar year.

  • The rebate program only applies to condos, townhomes, and co-ops.
  • You must file for this rebate on an annual basis.

Utility Billing Relief Program & Lihwap

Utility Billing Relief provides low-income City of Chicago residents with a reduced rate on their water, sewer, and water-sewer tax as well as debt relief for those who demonstrate they can manage the reduced rate bills for one year. Benefits for UBR participants include:

  • A reduced rate on water, sewer, and water-sewer tax
  • No late payment penalties or debt collection activity
  • Debt forgiveness after successfully completing one year with no past due balance

Operating in partnership with the Community and Economic Development Association of Cook County , who operates the Low Income Home Energy Assistance Program , the UBR program will utilize their expertise and extensive network of partner organizations to conduct outreach and enroll homeowners.

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Water/sewer Accounts With Outstanding Balances

In October, there were approximately 175 customers who had not paid the amount invoiced in December 2021 to become current by the September 30, 2022 deadline. Of those invoiced, 47 had paid no portion of their back-billed balance, and were issued shutoff notices. All but two have now paid in full, with the remaining ones being vacant houses.

As of November 18, there are approximately 75 customers who are not current. Many of these customers have only paid a small amount towards their back-billed invoice, and have not made much headway. In December, for those customers who have not been making regular payments on their account will be issued late notices, with no late fees applied. For this subgroup of customers, should their accounts not be paid in full by December 21, 2022, they will received a shut off notice, which will provide for the termination of water service on December 28, 2022 should their account balances remain unpaid.

For the remaining customers who still have an outstanding balance, please continue to make substantive payments to become current. In January 2023, the City will be issuing its final invoice that contains any portion of the back-billed amount. In February, late fees will be applied if the amount on the January invoice is not paid in full, and then the water termination process will begin for this subgroup of customers, such that by the end of February 2023, all customers will be current.

Track Your Water Usage And Sign

esculpturedesign: City Of Chicago Department Of Finance Utility Billing

Visit the customer portal to sign up and customize your dashboard to monitor your water usage and get real-time alerts. This can quickly identify a leak or problem to minimize water usage costs.

  • Customizable user alerts can be sent via the portal, text and/or email.
  • Monitor multiple meters from the portal: vacation homes, rental properties and irrigation meters.
  • Rainfall and temperature data allows customers to see how their usage might be affected by weather conditions.

Questions? Please contact our Support Team at 847-391-5322.

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Chicago Department Of Finance Ivr/ofpc

To close all real-estate transactions within the City of Chicago, a Full Payment Certificate is required. Our team worked with the City of Chicago Department of Finance to bring the FPC process off an outdated and manual system and onto a modernized, fully online platform. The modernization of the FPC process increased online applications over 72% and decreased the number of days to complete the process by nearly 10 days.

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